1. Canceling automatic renewal
You can cancel automatic renewal at any time in the Plans area. A standard cancellation takes effect at the end of the current paid period, and no charge is created for the next period. Cancellation itself does not constitute a refund.
2. When a refund may be requested
- The same order was charged more than once because of a system error.
- The service or credits were not delivered for an extended period after successful payment, and the support team could not resolve the issue.
- A refund is otherwise required by applicable consumer protection law.
3. Use of digital services
Plan credits that have been substantially used, consumed add-on credits, and completed model generations are generally not eligible for a change-of-mind refund. We review requests individually based on purchase time, usage, technical faults, and local law.
4. Submitting a request
Within seven days of discovering an issue, send the account email address, order time, and a description of the problem to support@ofrai.xyz. Do not send a full card number or CVC. Creem returns approved refunds to the original payment method, and settlement time depends on the bank.
5. Credit reversals and chargebacks
After a refund, partial refund, or chargeback, the system reverses unused credits associated with the transaction. If those credits have already been used, the account records a negative balance and future credits are applied to it first. Abusive chargebacks may result in account restrictions but do not affect your right to raise a lawful dispute.